Privacy Policy
Last updated: January 15, 2025
Introduction
Tael ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our edge computing platform and services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and contact information
- Account credentials and authentication information
- Billing and payment information
- Communications and support requests
Usage Information
We automatically collect information about how you use our services:
- Service usage metrics and performance data
- API calls and deployment configurations
- Log files and system events
- Device and browser information
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Communicate with you about services and updates
- Monitor and analyze usage patterns
- Ensure security and prevent fraud
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
- With your consent or at your direction
- With service providers who assist our operations
- For legal compliance or protection of rights
- In connection with a business transaction
Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security audits and monitoring
- Incident response procedures
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Delete your personal information
- Restrict or object to processing
- Data portability
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze usage. You can control cookie preferences through your browser settings.
Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Account information is typically retained for the duration of your account plus applicable legal retention periods.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@tael.io
Address: 123 Mission Street, Suite 100, San Francisco, CA 94105